{"id":14639,"date":"2017-05-01T22:35:29","date_gmt":"2017-05-02T02:35:29","guid":{"rendered":"https:\/\/www.bareinternational.com.br\/?page_id=14639"},"modified":"2022-11-18T21:24:09","modified_gmt":"2022-11-18T21:24:09","slug":"case-study-fieldwork-support-services","status":"publish","type":"page","link":"https:\/\/www.bareinternational.com.br\/en\/case-studies\/case-study-fieldwork-support-services\/","title":{"rendered":"Case Study: Fieldwork Support Services"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-d6hnfxr-f4c53c6aad44a5b91e8ece235f42b61a main_color avia-section-large avia-no-border-styling  avia-builder-el-0  el_before_av_layout_row  avia-builder-el-first  clservices avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-14639'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-cie90pb-752218bc8a053f4866e514f3531bb7a5\">\n.flex_column.av-cie90pb-752218bc8a053f4866e514f3531bb7a5{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-cie90pb-752218bc8a053f4866e514f3531bb7a5 av_one_half  avia-builder-el-1  el_before_av_one_fourth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-cdpccdr-1e45755147caf5747225e45f906ea644\">\n#top .av-special-heading.av-cdpccdr-1e45755147caf5747225e45f906ea644{\npadding-bottom:0;\nfont-size:50px;\n}\nbody .av-special-heading.av-cdpccdr-1e45755147caf5747225e45f906ea644 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-cdpccdr-1e45755147caf5747225e45f906ea644 .av-special-heading-tag{\nfont-size:50px;\n}\n.av-special-heading.av-cdpccdr-1e45755147caf5747225e45f906ea644 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-cdpccdr-1e45755147caf5747225e45f906ea644 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-cdpccdr-1e45755147caf5747225e45f906ea644 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-cdpccdr-1e45755147caf5747225e45f906ea644 av-special-heading-h1 blockquote modern-quote  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first  av-thin-font av-inherit-size'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Case Study <strong>Fieldwork Support Services.<\/strong><\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-bltf84v-ec7a8370360ea305fca51f9176c41217 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Read the Case Study below, or download the PDF version to the right.<\/p>\n<\/div><\/section><br \/>\n<div  class='togglecontainer av-b67xbin-f1c0a07741daae0290834819d9ae7af8  avia-builder-el-4  el_after_av_textblock  avia-builder-el-last ' >\n<section class='av_toggle_section av-au5wbin-84a9d24a6d531a097e8f4bf63e022d8d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  activeTitle av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Client Challenge\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Client Challenge\" data-aria_expanded=\"Click to collapse: Client Challenge\">Client Challenge<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  active_tc av-title-above' style='display:block;' ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>A global market research company needed a partner who could help them collect data within airports throughout the United States. Their clients, a global credit card corporation and a major airline, had joined forces to allow cardholders to redeem purchase points for air miles\/travel. The company had set up kiosk tables at airports throughout the U.S. staffed with associates twelve hours per day, seven days per week. The goal was to better understand the credit card application process from start to finish: whether associates were asking the proper questions, gathering the correct details, and discreetly collecting and processing personal data the way they had been trained.<\/p>\n<p>Both the credit card company and the airline had expected to see a significant ROI after the time and money invested in training and pursuing airport kiosks. After a full quarter of the revised program, revenue figures and applications remained low. Prior measurements of the training process had shown that immediately after training, the associates were well-versed in credit card details and benefits to travelers, as well as in how to engage customers<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-10wadwv-fb11897c09764e79537280b32017337b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Solution\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Solution\" data-aria_expanded=\"Click to collapse: Solution\">Solution<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>As the project came to BARE International, the challenge was to identify where the disconnect was happening between the training and the results shown by the kiosks in field. New cardholders were calling with an increasing number of inquiries; stating they had not been informed about specific details during the standard sales discussion.<\/p>\n<p>BARE International was able to assist the global market research partner company in designing a methodology to help review current internal coaching programs through audit results. The goal was to pull key indicators from the audits of each kiosk and help target the areas where improvement was indicated. That way the client could teach associates how to reinforce standards and procedures of the corporate sales cycle (e.g. engaging passing customers, providing information and having a full credit card application completed) while educating them in credit card awareness.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-9yfo7fz-6780159bef4b31d4a05f6932623a00fa'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Results\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Results\" data-aria_expanded=\"Click to collapse: Results\">Results<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>BARE\u2019s solution provided the data to support the market research partner company\u2019s client with key analysis showing clearly actionable items, as well as specific areas to target for improvement of both individual staff members as well as team behaviors as a whole.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-14295 alignright\" src=\"https:\/\/www.bareinternational.com.br\/wp-content\/uploads\/2017\/04\/financial-case-study.png\" alt=\"financial case study\" width=\"244\" height=\"272\" \/><\/p>\n<p>Once the new methodology was put into place, the data showed that submitted applications increased by more than 12% over a 90-day period. Additionally, the number of audits completed by BARE that were meeting 100% compliance increased by 7% during that time which clearly indicated that the targeted training was helping staff to follow correct procedures.<\/p>\n<p>In order to ensure ongoing program success, BARE recommended that the clients assess field staff on a regular basis, with special focus on new employees. The global market research company partner then presented all solutions to their clients and to this date, BARE continues to provide the audits and analysis needed to guarantee a continued ROI.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9ivnvu7-24ad3c18432c45b5583e749ede869eaf\">\n.flex_column.av-9ivnvu7-24ad3c18432c45b5583e749ede869eaf{\nborder-width:1px;\nborder-color:#e1e1e1;\nborder-style:solid;\nborder-radius:0px 0px 0px 0px;\npadding:18px 18px 18px 18px;\n}\n<\/style>\n<div  class='flex_column av-9ivnvu7-24ad3c18432c45b5583e749ede869eaf av_one_fourth  avia-builder-el-5  el_after_av_one_half  el_before_av_one_fourth  flex_column_div avia-full-contain  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-90dwz73-4c591370ae1a982783434e05def2af86\">\n#top 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el_before_av_image  avia-builder-el-first  av-inherit-size'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Case Study: Fieldwork Support Services<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-vbcl8v-ffe7f31cc42eb8ff818ed90338cf6b9f\">\n.avia-image-container.av-vbcl8v-ffe7f31cc42eb8ff818ed90338cf6b9f img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-vbcl8v-ffe7f31cc42eb8ff818ed90338cf6b9f .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-vbcl8v-ffe7f31cc42eb8ff818ed90338cf6b9f av-styling-no-styling avia-align-center  avia-builder-el-7  el_after_av_heading  el_before_av_hr '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-17790 avia-img-lazy-loading-not-17790 avia_image ' src=\"https:\/\/www.bareinternational.com.br\/wp-content\/uploads\/sites\/5\/2015\/10\/auditorias-de-integridade-de-equipe-300x150.jpg\" alt='' title='auditorias-de-integridade-de-equipe'  height=\"150\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.bareinternational.com.br\/wp-content\/uploads\/sites\/5\/2015\/10\/auditorias-de-integridade-de-equipe-300x150.jpg 300w, https:\/\/www.bareinternational.com.br\/wp-content\/uploads\/sites\/5\/2015\/10\/auditorias-de-integridade-de-equipe-768x384.jpg 768w, https:\/\/www.bareinternational.com.br\/wp-content\/uploads\/sites\/5\/2015\/10\/auditorias-de-integridade-de-equipe-1030x515.jpg 1030w, https:\/\/www.bareinternational.com.br\/wp-content\/uploads\/sites\/5\/2015\/10\/auditorias-de-integridade-de-equipe.jpg 1500w, https:\/\/www.bareinternational.com.br\/wp-content\/uploads\/sites\/5\/2015\/10\/auditorias-de-integridade-de-equipe-705x353.jpg 705w, https:\/\/www.bareinternational.com.br\/wp-content\/uploads\/sites\/5\/2015\/10\/auditorias-de-integridade-de-equipe-450x225.jpg 450w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-82vic3z-62ac0e3d8da3d8398fcc6dc52bbe2969\">\n#top .hr.hr-invisible.av-82vic3z-62ac0e3d8da3d8398fcc6dc52bbe2969{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-82vic3z-62ac0e3d8da3d8398fcc6dc52bbe2969 hr-invisible  avia-builder-el-8  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-7s836j3-b4e92e4195f9de82d94d41d7714ad736 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: left\"><a href=\"https:\/\/www.bareinternational.com.br\/wp-content\/uploads\/2017\/05\/Case-Study-Fieldwork-Support-Svcs-1.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">DOWNLOAD THE FIELDWORK SUPPORT SERVICES CASE STUDY (PDF)<\/a><\/p>\n<\/div><\/section><br \/>\n<div  class='hr av-76eo5an-58ae5f352342fd473d20bc57d2ad1f5b hr-short  avia-builder-el-10  el_after_av_textblock  el_before_av_button  hr-center'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-button-wrap av-6rf7a27-1fc8c04085bc1dc63384d695a0b6991f-wrap avia-button-left  avia-builder-el-11  el_after_av_hr  avia-builder-el-last '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6rf7a27-1fc8c04085bc1dc63384d695a0b6991f\">\n#top #wrap_all .avia-button.av-6rf7a27-1fc8c04085bc1dc63384d695a0b6991f{\nbackground-color:#ffffff;\nborder-color:#ffffff;\ncolor:#7961aa;\ntransition:all 0.4s ease-in-out;\n}\n#top 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avia-full-contain  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5ym8lqn-157580657fbd10c1cd7fa05c7cf173ea\">\n#top .av-special-heading.av-5ym8lqn-157580657fbd10c1cd7fa05c7cf173ea{\npadding-bottom:0;\nfont-size:20px;\n}\nbody .av-special-heading.av-5ym8lqn-157580657fbd10c1cd7fa05c7cf173ea .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-5ym8lqn-157580657fbd10c1cd7fa05c7cf173ea .av-special-heading-tag{\nfont-size:20px;\n}\n.av-special-heading.av-5ym8lqn-157580657fbd10c1cd7fa05c7cf173ea .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-5ym8lqn-157580657fbd10c1cd7fa05c7cf173ea .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-5ym8lqn-157580657fbd10c1cd7fa05c7cf173ea 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data-number=\"165\" data-start_from=\"0\">165<\/span><span class=\"avia-no-number\"> Countries<\/span><\/strong><div class=\"avia-animated-number-content\"><p>in the BARE network<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1t8gmz3-37812715a31e433957e5616fc17d6530\">\n.flex_cell.av-1t8gmz3-37812715a31e433957e5616fc17d6530{\nvertical-align:middle;\nbackground-color:#ff9e1b;\n}\n.responsive #top #wrap_all .flex_cell.av-1t8gmz3-37812715a31e433957e5616fc17d6530{\npadding:50px 50px 50px 50px !important;\n}\n<\/style>\n<div class='flex_cell av-1t8gmz3-37812715a31e433957e5616fc17d6530 av-gridrow-cell av_one_third no_margin  avia-builder-el-21  el_after_av_cell_one_third  el_before_av_cell_one_third  content-align-middle avia-full-stretch'  ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k2l14999-e950a10ea32283655bfa19dadc7cd33f\">\n.avia-animated-number.av-k2l14999-e950a10ea32283655bfa19dadc7cd33f .avia-animated-number-icon.avia-svg-icon svg:first-child{\nfill:#ffffff;\nstroke:#ffffff;\n}\n#top .avia-animated-number.av-k2l14999-e950a10ea32283655bfa19dadc7cd33f .avia-animated-number-title{\nfont-size:50px;\ncolor:#ffffff;\n}\n#top .avia-animated-number.av-k2l14999-e950a10ea32283655bfa19dadc7cd33f .avia-animated-number-content{\nfont-size:22px;\ncolor:#444444;\n}\n<\/style>\n<div  class=\"avia-animated-number av-k2l14999-e950a10ea32283655bfa19dadc7cd33f av-force-default-color avia_animate_when_visible  avia-builder-el-22  avia-builder-el-no-sibling  avia-color-font-custom \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"13\" data-start_from=\"0\">13<\/span><span class=\"avia-no-number\"> Offices<\/span><\/strong><div class=\"avia-animated-number-content\"><p>around the world<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-12z2fhr-b45b3786dae65c0deef6c8718817dc14\">\n.flex_cell.av-12z2fhr-b45b3786dae65c0deef6c8718817dc14{\nvertical-align:middle;\nbackground-color:#7474c1;\n}\n.responsive #top #wrap_all .flex_cell.av-12z2fhr-b45b3786dae65c0deef6c8718817dc14{\npadding:50px 50px 50px 50px !important;\n}\n<\/style>\n<div class='flex_cell av-12z2fhr-b45b3786dae65c0deef6c8718817dc14 av-gridrow-cell av_one_third no_margin  avia-builder-el-23  el_after_av_cell_one_third  avia-builder-el-last  content-align-middle avia-full-stretch'  ><div class='flex_cell_inner'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-othitr-cc5f2c176688e7e7726cff806299d71d\">\n.avia-animated-number.av-othitr-cc5f2c176688e7e7726cff806299d71d .avia-animated-number-icon.avia-svg-icon svg:first-child{\nfill:#ffffff;\nstroke:#ffffff;\n}\n#top .avia-animated-number.av-othitr-cc5f2c176688e7e7726cff806299d71d .avia-animated-number-title{\nfont-size:50px;\ncolor:#ffffff;\n}\n#top .avia-animated-number.av-othitr-cc5f2c176688e7e7726cff806299d71d .avia-animated-number-content{\nfont-size:22px;\ncolor:#444444;\n}\n<\/style>\n<div  class=\"avia-animated-number av-othitr-cc5f2c176688e7e7726cff806299d71d av-force-default-color avia_animate_when_visible  avia-builder-el-24  avia-builder-el-no-sibling  avia-color-font-custom \" data-timer=\"3000\"><strong class=\"heading avia-animated-number-title\"><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"250\" data-start_from=\"0\">250<\/span><span class=\"avia-no-number\">,<\/span><span class=\"avia-single-number __av-single-number\" data-number_format=\"\" data-number=\"000\" data-start_from=\"0\">000<\/span><span class=\"avia-no-number\">+Evaluations<\/span><\/strong><div class=\"avia-animated-number-content\"><p>completed worldwide each year<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":14160,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14639","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case Study: Fieldwork Support Services - BARE International Brazil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bareinternational.com.br\/estudos-de-caso\/servicos-de-suporte-de-campo\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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